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Frequently Asked Questions

How much does delivery cost?

Our standard charge for delivery is €5.99. All orders over €199 are delivered free of charge.

 

Where do you deliver to?

Due to the nature of the products and the legislation that surrounds them, we only ship to destinations within the Republic of Ireland.

 

What should I do if I receive faulty/incorrect goods?

In the unlikely event that you receive a faulty, damaged or incorrect product please give us a call on 1890 321 321 within seven days after delivery to let us know what the issue is. Please have your order reference to hand. You may be asked to provide evidence of the damaged goods if damaged in transit.
We will arrange for the collection of any goods which are damaged in transit, faulty or incorrect.
We strongly recommend that you check your order upon delivery before signing the delivery docket.
Alternatively you have the option of returning the product to a local Glanbia branch, where a member of staff will be able to help you. The branch will accept the return and provide confirmation of this. Refunds will only be credited to your original method of payment by our Customer Care Team. Please don’t forget to bring your completed returns form to run smoothly.
You can view our full returns policy here.

 

When will I receive my delivery?

We will always try to get your order to you as quickly as we can. All orders placed before 12:00hrs will be shipped for next day delivery. All orders placed after 12:00hrs are processed on the next working day after the order has been placed, and you should receive your order within 2 - 3 working days. Deliveries are made Monday to Friday excluding Bank Holidays.
You can view our full delivery policy here.

 

How do I change my address or contact details?

If you have a web account and only purchase online using your credit or debit card you can change or update your details at the checkout.
If your Glanbia Credit Facility is linked to your web account you can only change your address or account details by calling our Customer Care Team on 1890 321 321.

 

Can I cancel my order?

Yes - if for some reason you need to cancel your order you can do so free of charge up to the point of dispatch. To do so contact our Customer Service Centre on 1890 321 321 or email agricsc@glanbia.ie

 

How do I track my delivery?

You are able to track your delivery using the system provided by our courier partner DPD. Once your order has been dispatched you will receive an email containing a tracking code and instructions on how to view the status of your order.

 

What payment options do you accept?

Payments can be made online by Visa, Mastercard and Laser. Alternatively if you have a Glanbia Credit Facility you can chose to link this to your AgriStore web account.

Find out more about how to do this here.

 

 

What should I do if I change my mind and don’t want a product?

If you change your mind and no longer wish to keep the goods you have ordered you can cancel your order within seven working days beginning on the day after you received the items. This does not apply to items personalised or made to your specifications and perishable goods.

To return or exchange the product(s) please give us a call on 1890 321 321 within seven days after delivery. Due to the nature of these products they can only be returned unused and in the same condition in which you received it - including in its original packaging which must be undamaged or unopened, for exchange or refund. Goods returned due to a change of mind are returned to Glanbia at your own expense. Please keep a record of posting in case it should go missing, the product remains the customer’s responsibility until it is received by Glanbia.

Returns address:
Glanbia Agribusiness
c/o CAHL
Tullow Industrial Estate
Tullow
Co. Carlow

Alternatively you have the option of returning the product to a local Glanbia branch, where a member of staff will be able to help you. The branch will accept the return and provide confirmation of this. Refunds will only be credited to your original method of payment by our Customer Care Team. Please don’t forget to bring your completed returns form to run smoothly.
You can view our full returns policy here.

 

When will my money be refunded to me?

Refunds will only be credited to your original method of payment by our Customer Care Team.
Purchases made using your Glanbia Credit Facility will be credited to your account within 7 working days of returning of goods.
Purchases paid for by credit/debit card will be refunded to the same card within 7 working days of days of returning of goods.

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