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Delivery information

Our delivery charges in a nutshell

  • Our delivery charges in a nutshell - Most of our products are standard 48-hour delivery. If it’s not ‘Bulky’ or ‘Haz-Chem’, it’s ‘Standard'
  • FREE delivery when you spend €199 or more – on all orders, regardless of weight, unless an item in the order is classed as ‘Bulky’
  • FREE delivery when you spend €30 on pet food – applies to pet food only, normal delivery rules apply to any other items in your basket
  • €5 surcharge for Haz Chem orders – this is a once off surcharge per basket if your order value is less than €199. If it’s more than €199, delivery is free.

Standard Delivery Rates

Weight Order value less than €199 Order value €199 and up
0-30kg €5 Free
31-60kg €10 Free
61-150kg €25 Free
150kg & up €40 Free
Bulky Items €50 50


  • Most of our products are standard 48-hour delivery. If it’s not ‘Bulky’ or ‘Haz-Chem’, it’s ‘Standard’.
  • Our standard deliveries are made by An Post Courier Services

Non-standard Delivery Rates

Order value less than €199 Order value €199 and up
0-30kg €10 Free
31-60kg €15 Free
61-150kg €30 Free
150kg & up €45 Free
Bulky Items €50 50

We charge a little bit more to deliver non-standard orders and because we use specialist couriers for our non-standard deliveries these orders can take 3-5 days for delivery

  • Haz Chem items incur a €5 surcharge per basket if your order value is less than €199. If it’s more than €199, delivery is free. Haz chem surcharge applies to all orders containing any product designated as a ‘Hazardous Chemical’, such as dairy detergents. These orders will be delivered by drivers who have received special training for transport of dangerous chemicals.
  • Bulky items incur a €50 flat rate delivery charge. This is the total charge, regardless of how many items are in your basket. If you have any ‘Bulky’ item in your basket, your entire order becomes a ‘Bulky’ delivery and any Free delivery offers do not apply.

Delivery Policy

If there is any problem with your order or delivery, our customer care representatives are here to help from 9am to 5.30pm, Monday to Friday. If you’d like to speak to them directly, please call: 1890 100 017 or email: hello@glanbiaconnect.com To help us assist you quickly, please quote your order reference number from your order confirmation.

Delivery Time

  • We aim to dispatch all orders within 24 hours (Mon-Fri) with 48 hour delivery on all standard deliveries. Please allow 3-5 working days for non-standard deliveries. Deliveries are made Monday to Friday excluding Bank Holidays
  • If your item is listed as ‘in stock online’ it is usually ready to ship straight away. While every effort is made to ensure the accuracy of the information on this site, sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel or delay your order, even if you have received your confirmation email
  • Vaccines and other chilled products are shipped on from Monday-Thursday only as they must be stored in temperature controlled conditions. So, if you order vaccines on a Friday, we will dispatch them the following Monday. Temperature controlled products are delivered in insulated boxes.
  • Delivery dates are estimated and we are unable to accept any liability for delays which may be outside our control
  • We are unable to redirect orders once items have been dispatched

For information on returning goods, please see our Returns page.

Accepting delivery

  • We currently ship to all addresses in the Republic of Ireland, except PO boxes
  • For standard deliveries An Post will call or text you to let you know your approximate delivery time, usually on the morning of your delivery
  • If you are not available to take the delivery you can choose to delay the delivery or redirect it to a local post office or other designated address
  • Please check your delivery carefully when you receive it and contact us within 24 hours to tell us of any breakages or shortages
  • Our couriers will deliver your order to your home but for insurance reasons cannot bring your order into your property. Please make sure you have help on hand if needed, for large or heavy orders

Tracking your order

  • For standard deliveries your order will be delivered by An Post. You will receive an email with your tracking information when it has been dispatched from our warehouse. You can track your parcel(s) any time at https://track.anpost.ie/ by searching by your order reference number. Please allow up to 24 hours (Mon-Fri) for your order to be traceable on the An Post system
  • For non-standard deliveries your order will be delivered by Breen’s Transport or one of their partners. For delivery updates on non-standard deliveries please contact us at LoCall 1890 100 017 or email hello@glanbiaconnect.com quoting your order reference number

Delivery restrictions

  • For some products, such as animal medicines and knives, someone 18 years of age or older must be present to sign for the package
  • Vaccines and other chilled products are shipped on from Monday-Thursday only as they must be stored in temperature controlled conditions. So, if you order vaccines on a Friday, we will dispatch them the following Monday. Temperature controlled products are delivered in insulated boxes.
  • There are a small number of offshore locations where we may not be able to deliver to. If this occurs we will contact you to arrange a refund
  • If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund, excluding shipping charges. We're unable to re-ship orders that are returned to us as undeliverable, but you're welcome to place another order with a new shipping address.


For information on returning goods, please see our Returns page.

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