Glanbia Ireland update on Coronavirus measures
Glanbia Ireland has put in place measures to continue to provide vital services for the farming community during the national effort to minimise the spread of Coronavirus (Covid-19).
Farmers, drivers, customers and other stakeholders have been requested to assist Glanbia Ireland by closely following the advice of the Health Services Executive (HSE) (www.hse.ie).
If you, a member of your family or farm staff are experiencing symptoms potentially linked to Coronavirus, please call the HSE on 1850 241 850, follow the advice on www.hse.ie and contact your family Doctor.
Please also inform your local GI advisor by phone or contact the Customer Service Centre (CSC) at 1890 321 321 immediately in the unfortunate instance that a member of the farm household or farm staff is in self-isolation or has a confirmed case of Coronavirus (Covid-19).
This will allow Glanbia Ireland implement a set of appropriate measures to continue to collect milk from, or deliver to, the farm.
At all times our drivers going to farms or GI sites will follow a series of additional preventative sanitation measures and any close contact must be minimised or preferably completed avoided.
The health authority guidance indicates that close contact can mean spending more than 15 minutes within 2 metres of an infected person.
Farmers are requested to implement a series of hygiene measures at all times. Read more here.
All on-farm biosecurity plans should be reviewed with only business-essential visits permitted on farm. Read more here.
Facilities and Branches
Glanbia Ireland’s network of Agribusiness branches has switched to a ‘call and collect’ system to protect vital services for our farming community and loyal customers.
Until further notice, customers will be asked to place their orders from branches in advance by phone.
This call and collect measure applies to orders that would normally have been made in person by customers calling to Glanbia branches.
However, customers should please use their usual ordering channels, including:
- Placing orders through our business managers over the phone and our Customer Services Centre (CSC) service via 1890 321 321.
- Ordering our products online via www.glanbiaconnect.com
- To register for a new online account click here.
- If you need assistance in setting up your Glanbia Connect account to facilitate online ordering, or can't see your Glanbia account details online, please call 1890 100 017.
To read more click here.
Business Managers, Farm Development and Milk Quality Team
Our Business Managers, Farm Development and Milk Quality teams are there to support farmers through the challenges brought on by Coronavirus (Covid-19) and ensure farms have a consistent supply of feed for animals.
Only essential farm calls will be undertaken during this period and strict biosecurity protocols will be followed. We have requested that our teams try to conduct necessary transactions by phone where possible.
Milk Sampling Service
Glanbia Ireland has temporarily halted the acceptance of milk samples delivered by farmers in person to our various processing sites for transportation onwards to the laboratory service in Dungarvan. Read more here.
In addition to implementing all precautionary measures to help join the national efforts to curtail Covid-19, Jim Bergin urged all suppliers to also keep in contact with elderly and more vulnerable members of the farming community.
“We do not underestimate the concerns that some members of our farming community feel in these uncertain times and we will continue to keep in touch with you as this evolves,” he added.
Please be assured that we are continuing to monitor this evolving situation on an ongoing basis. We are taking all appropriate measures and will continue to keep you updated through text message, our farm teams and on www.glanbiaconnect.com.
Updated 16 March 2020